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Frequently Asked Questions
Find answers to common questions about our products and services
Orders
Simply add your chosen items to your cart and head to checkout.
Enter your shipping details, choose your payment method, and place your order.
You’ll receive an instant confirmation email once it’s complete.
You’ll receive an order confirmation email within a few minutes of checking out.
If you don’t see it, check your spam or promotions folder — and feel free to contact us if you still can’t find it.
If your order hasn’t been shipped yet, we can usually update the address.
Contact us as soon as possible with your correct details and we’ll do our best to help.
If your order hasn’t been shipped yet, we can usually cancel it.
Reach out to us as soon as possible and we’ll take care of it.
We’re here to help.
Contact us with your order number and a photo of the issue, and we’ll sort a replacement or refund right away.
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
Once your order ships, you’ll receive a tracking link by email.
You can also use our Track My Order page (Information > Track My Order) anytime to see real‑time updates.
Shipping & Returns
All UK orders arrive within 4–14 business days.
You’ll receive tracking updates as soon as your parcel is on the way.
Yes — all UK orders include free shipping automatically. No minimum spend required.
Yes — we ship worldwide.
Please note that international orders may incur additional shipping fees or customs charges depending on your location. Any extra costs will be shown at checkout before you complete your order.
No problem — we offer hassle‑free returns.
If something isn’t right, contact us within 14 days and we’ll guide you through the return process.
Orders are processed and dispatched within 1–3 business days.
Once your parcel is on the way, you’ll receive a shipping confirmation email with
your tracking link so you can follow it every step of the journey.