Help Centre
Frequently Asked Questions
Everything you need to know about our products, shipping, returns, and more. Can't find your answer? Get in touch.
How do I choose the right size bed for my dog?
Measure your dog from nose to the base of their tail while they're lying in their natural sleeping position. If your dog is between sizes or likes to stretch out, we recommend sizing up. Our beds come in Medium, Large, XL, and XXL — each designed with generous dimensions so your pet has room to settle comfortably.
Is the bed cover removable and machine washable?
Yes — all our bed covers feature a discreet zip fastening and can be removed for easy cleaning. We recommend a gentle machine wash at 30°C and air drying to maintain the plush texture and shape over time.
Is this bed suitable for senior dogs or dogs with joint issues?
Absolutely. Our orthopaedic sofa beds feature a structured base that distributes weight evenly and reduces pressure on hips, joints, and spine. They're especially beneficial for senior dogs, post-surgery recovery, or breeds prone to joint sensitivity.
Will the bed lose its shape over time?
No. Unlike many pet beds that flatten within weeks, our orthopaedic bases use dense, resilient filling that holds its shape long-term. The structured base is designed to maintain consistent support — we've tested extensively to make sure it stays as comfortable on day 300 as day one.
What colours and styles are available?
Our bestselling Orthopaedic Dog Sofa Bed comes in 7 neutral colourways — designed to complement your home décor rather than clash with it. Each product page shows all available colour options. We're always working on expanding the range, so check back regularly for new arrivals.
Are your products suitable for puppies?
Our beds are best suited for dogs who are past the heavy chewing stage. For younger dogs still teething, we'd recommend waiting until they've grown out of that phase. The materials are durable but not designed to withstand persistent chewing.
How long does delivery take?
UK orders are typically delivered within 4–12 days of placement, depending on product availability. Most orders arrive within 5–7 working days. You'll receive a tracking number by email once your order has shipped.
How much does shipping cost?
All UK orders ship completely free — no minimum spend, no hidden charges. For international orders, shipping costs may vary and will be calculated at checkout.
Do you ship internationally?
We primarily ship within the UK. International shipping may be available to select countries — any applicable fees will be shown at checkout. If your country isn't listed, drop us an email at amantrapetsuk@gmail.com and we'll see what we can do.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can also track your order anytime via our Track Your Order page.
Can I change my delivery address after ordering?
If you need to update your delivery address, contact us as soon as possible at amantrapetsuk@gmail.com. We'll do our best to accommodate the change, but once an order has been dispatched, we may not be able to redirect it.
What is your return policy?
We offer a 14-day return policy from the date you receive your item. To be eligible, the product must be unused, in its original condition, with tags attached and original packaging. Contact us at amantrapetsuk@gmail.com to start a return — please don't send items back without requesting a return first.
Who pays for return shipping?
Customers are responsible for return shipping costs. We strongly recommend using a tracked service, as we cannot be held responsible for items lost in transit during the return process.
How long do refunds take to process?
Once we receive and inspect your return, we'll email you to confirm whether the refund has been approved. If approved, the refund is issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it — if it's been more than 15 business days after approval, contact us.
Can I exchange an item instead of returning it?
We don't offer direct exchanges at this time. The quickest way to get the right item is to return the original product and place a new order separately. This ensures you get exactly what you need without delays.
What if my item arrives damaged or faulty?
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately at amantrapetsuk@gmail.com with photos of the issue. We'll evaluate it and make things right as quickly as possible.
Can I return sale items?
Unfortunately, sale items and gift cards are non-returnable. If you have any concerns about a specific item, feel free to reach out before purchasing and we'll be happy to help.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify's encrypted payment gateway.
Can I cancel or modify my order after placing it?
If you need to cancel or change your order, contact us as soon as possible at amantrapetsuk@gmail.com. We process orders quickly, so we'll do our best — but once an order has been dispatched, changes may not be possible.
I haven't received an order confirmation — what should I do?
Check your spam or junk folder first — confirmation emails sometimes end up there. If you still can't find it after 30 minutes, email us at amantrapetsuk@gmail.com with your name and order details, and we'll resend it right away.
Is it safe to shop on your website?
Absolutely. Our store is hosted on Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing. Your personal and payment information is fully protected at every step.
Where are you based?
Amantra Pets is a UK-registered business. We work with trusted international suppliers to bring you premium products with free tracked delivery straight to your door.
Do you have a physical store?
We're currently online only — which helps us keep prices fair and invest more into product quality. You can browse and shop our full range at amantrapets.co.uk.
How can I contact you?
You can reach us anytime by email at amantrapetsuk@gmail.com. We aim to reply within 24 hours.
Do you offer discount codes or promotions?
Yes — we run occasional promotions and offer exclusive discounts to our email subscribers. Sign up to our newsletter at the bottom of any page to be the first to know about sales, new arrivals, and special offers.
Still Have Questions?
We're Here to Help
Can't find what you're looking for? Our team typically responds within 24 hours.